Training „Sales and Telecommunication“ for trainees -
Confidence in customer contact

Your profit:

• Your trainees build a positive customer relationship.
• Your trainees lead successful sales conversation.
• Your trainees handle difficult situations in customer care.
• Your trainees make professional business telephone calls.

Your trainees will meet:

other trainees of various professions, who maintain immediate customer contact and want to successfully create their customer relationship.

Your trainees will learn about:

• Who are my customers?
• Which opportunities do I have as a trainee in customer contact?
• Which are my customer´s ambitions? – Which are mine?
• How to successfully create conversation with my customers?
• What impact is given by my own personality?
• How do I gain more confidence in customer contact?
• How to handle objections?
• How to successfully create inbound and outbound calls?
• Which empty phrases should be avoided?

target group:

• Trainees of all sectors
• Trainees of all grade

training methods:

• experience and member oriented training
• comprehensible and compact imparting of knowledge
• reflexion of personal behavior